Charity Housing Alliance

The Charity Housing Alliance (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and safeguard personal data when you interact with our website or engage with our work.

 

Who We Are
The Charity Housing Alliance is a national body supporting and representing charitable housing providers across the UK. We are the data controller of any personal information collected through this website or provided directly by you.

 

What Information We Collect
We may collect:
• Contact details (name, email address, telephone number)
• Organisation details (almshouse or charity name, role, address)
• Enquiry information submitted via web forms
• Newsletter subscription data
• Technical data such as IP address, browser type and cookie information
• Information relating to events, consultations or membership enquiries

 

How We Use Your Information
We process personal data in order to:
• Respond to enquiries and provide information requested
• Manage newsletters, briefings and consultation updates
• Administer events, meetings and training sessions
• Support our advocacy, policy and research work
• Improve our website and monitor usage
• Maintain internal records and manage stakeholder relations

Our lawful bases for processing include legitimate interests, consent (where explicitly given), and compliance with legal obligations.

 

Cookies
We use necessary cookies to ensure the site functions correctly. Where analytics or third-party cookies are used, we will seek your consent through our cookie banner. You can change or withdraw consent at any time.

 

Sharing Your Information
We do not sell your data. We may share information with:
• Trusted service providers (e.g., email delivery platforms or event systems)
• Partners involved in policy research or joint advocacy work
• Regulators or legal authorities where required by law

All third parties are required to keep your data secure and use it only for agreed purposes.

 

Data Retention
We retain personal data only for as long as necessary for the purposes stated above. Retention periods vary depending on the type of information and our legal obligations.

 

Your Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request corrections or updates
• Request erasure of your data (where applicable)
• Withdraw consent where processing is based on consent
• Object to processing or request restrictions
• Lodge a complaint with the ICO

 

Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:  contact@thecharityhousingalliance.org

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This policy will be reviewed regularly and updated where necessary.